**Experienced Remote Customer Support Specialist – Marketplace Department at arenaflex**

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! arenaflex is seeking an experienced Remote Customer Support Specialist to join our Marketplace Department, providing top-notch support to our valued customers across the United States. **About arenaflex** arenaflex is a leading provider of innovative solutions in the marketplace industry. With a commitment to excellence and a passion for customer satisfaction, we strive to create a seamless and enjoyable experience for our customers. Our team is dedicated to delivering exceptional support, and we're looking for like-minded individuals to join our ranks. **Job Summary** As a Remote Customer Support Specialist in our Marketplace Department, you will be the primary point of contact for all inquiries and issues involving Internet Marketplace Customer Service via email. You will act as a liaison to our Processing Department team, handling customer concerns with empathy and presenting arenaflex in a positive light at all times. Your primary goal will be to resolve customer issues on the first attempt, ensuring customer satisfaction and retention. **Key Responsibilities** * Handle incoming customer inquiries from various channels via email, assisting customers with order changes, status updates, cancellations, and other issues. * Provide solutions that are beneficial to the company and attractive to the customer, preventing returns and ensuring customer retention. * Contact customers via phone when possible to resolve inquiries and issues in a timely manner. * Demonstrate self-confidence and a desire to go the extra mile to take care of the customer from A-Z, creating a positive customer experience every time. * Partner with Management on escalated customer and product issues, identifying trends and consistently communicating them to management in measurable terms. * Provide proactive, consistent follow-up to all customer inquiries, responding and replying to every customer email upon receipt. * Document a complete summary of the customer's inquiry, actions taken, and expectations set forth on the respective order. * Maintain standards set forth by the company QA program, providing the highest quality of service while demonstrating improvements when necessary. **Essential Qualifications** * Minimum of 1 year of customer service, administrative, or retail background, with call center experience a plus. * Excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner. * Computer literate, with the ability to navigate through programs and windows. * Excellent typing and data entry skills. * Able to multi-task, with the ability to talk on the phone and type notes at the same time. * Effective problem solver, with a low error rate as an email specialist. * Must be able to meet minimum required interactions of 80+ per day. * Must be available to work Saturdays and Sundays, with regular job attendance required in accordance with a regular schedule established for the position by the supervisor. **Preferred Qualifications** * Experience in the marketplace industry, with knowledge of our products and services. * Familiarity with CRM software and other customer support tools. * Strong analytical and problem-solving skills, with the ability to identify trends and patterns. * Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines. **Internet Connectivity Guidelines** As a condition of employment, employees must provide and maintain High-Speed Internet connection that meets arenaflex's Internet Department requirements at all times to maintain employment. Employees who are unable to provide and maintain required internet service that meets our specifications may be terminated from their employment at arenaflex. * Must maintain a dedicated business class internet connection. * Cable connection is required, with a high-speed business class internet connection. * If available, request a dynamic modem for cable. * Speeds of at least 15 MBS down/5 MBS up are required. * Cable modem or DSL router must be provided by carrier. * Cable modem must be set up in bridge mode. * DSL router firewall must be disabled. * Wi-Fi, firewall, and ALG must be disabled from the dedicated business class internet connection. **Equipment** The arenaflex Computer Support team will supply you with the following hardware: * Modem * Wyse terminal (computer) * Monitor * Phone and headset * Other miscellaneous equipment **Work Environment and Company Culture** As a remote customer support specialist, you will work from the comfort of your own home, with the flexibility to create your own schedule. However, you will be required to maintain regular working hours and be available to work Saturdays and Sundays. Our company culture is built on a foundation of customer satisfaction, teamwork, and continuous improvement. We encourage open communication, collaboration, and innovation, with a focus on delivering exceptional support experiences. **Compensation, Perks, and Benefits** arenaflex offers a competitive salary and benefits package, including: * Competitive hourly rate * Comprehensive health insurance * 401(k) retirement plan * Paid time off and holidays * Opportunities for career growth and professional development * A dynamic and supportive work environment **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and why you're the ideal candidate for this role. Apply Now! We look forward to hearing from you and exploring how you can contribute to our team's success! Apply for this job