Experienced Technical Customer Support Representative – Computer Hardware and Software Troubleshooting Expert

Welcome to arenaflex: Revolutionizing Computer Gaming with Exceptional Customer Service arenaflex is a pioneering company that has been making waves in the computer gaming industry since its inception in August 2022. Founded by a team of industry veterans and content creators, our mission is to set a new standard in customer service, build quality, and cable management while ensuring our products are affordable and accessible to all. We're committed to delivering exceptional gaming experiences, and we're looking for a talented Technical Customer Support Representative to join our team. About the Role We're seeking a highly skilled and enthusiastic Technical Customer Support Representative to provide top-notch support to our customers. As a key member of our team, you will be responsible for identifying, investigating, and resolving customer questions or problems with computer software and hardware. If you have a passion for technology, excellent communication skills, and a customer-centric approach, we want to hear from you. Key Responsibilities: Identify, investigate, and resolve customer questions or problems with computer software and hardware via email, chat, and telephone support Apply knowledge of computer software, hardware, and procedures to solve problems and provide effective solutions Guide users through diagnostic and troubleshooting processes, utilizing diagnostic tools and software, and providing clear verbal instructions Identify and escalate support situations requiring urgent attention to ensure timely resolution Track and route support requests via a computerized ticketing system, thoroughly documenting resolutions and maintaining accurate records Stay current with product upgrades, system information, and business updates to provide informed support and maintain expertise Collaborate with other team members to research and resolve problems, sharing knowledge and best practices to continuously improve our support services Perform other related duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities and requirements Requirements and Qualifications To be successful in this role, you will need: Proficiency with or the ability to quickly learn an array of computer hardware and software, including desktop computers, network devices, and peripherals A thorough understanding of computer software and hardware, with the ability to explain technical issues to both technical and non-technical customers Excellent verbal and written communication skills, with a professional and pleasant telephone manner Excellent interpersonal and customer service skills, with a customer-centric approach and a passion for delivering exceptional support Strong analytical and problem-solving skills, with the ability to think critically and creatively to resolve complex technical issues Proficiency with Microsoft Office Suite or related software, with the ability to learn and adapt to new tools and systems A willingness to have telephone conversations monitored for quality assurance, with a commitment to continuous improvement and professional development Preferred Qualifications: Associate's degree in Computer Science or a related field, with a strong foundation in computer hardware and software 2+ years of experience in customer technical support, with a proven track record of delivering exceptional support and resolving complex technical issues What We Offer At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and development. We offer a range of benefits, including: Health Care Plan (Medical, Dental & Vision), with comprehensive coverage and flexible options Retirement Plan (401k), with a competitive match and opportunities for long-term savings Paid Time Off (Vacation, Sick & Public Holidays), with a generous allowance and flexible scheduling Short Term & Long Term Disability, with protection and support for unexpected events Work From Home options, with the flexibility to work remotely and maintain a healthy work-life balance Career Growth and Development At arenaflex, we're committed to helping our team members grow and develop their skills and careers. We offer a range of training and development opportunities, including: Ongoing training and support, with regular updates and workshops on new technologies and systems Professional development opportunities, with access to industry conferences, workshops, and online courses Career advancement opportunities, with a clear path for progression and growth within the company Our Culture and Values At arenaflex, we're proud of our culture and values, which are built around a passion for gaming, a commitment to customer service, and a dedication to excellence. We're a team of talented and enthusiastic individuals who are passionate about delivering exceptional experiences and making a positive impact on our customers and our community. How to Apply If you're a motivated and enthusiastic Technical Customer Support Representative with a passion for technology and customer service, we want to hear from you. Please submit your application, including your resume and a cover letter, to join our team and become a part of the arenaflex family. Conclusion At arenaflex, we're committed to delivering exceptional customer experiences and making a positive impact on our customers and our community. If you're a talented and enthusiastic Technical Customer Support Representative with a passion for technology and customer service, we encourage you to apply for this exciting opportunity. Join our team and become a part of the arenaflex family, where you'll have the chance to grow, develop, and thrive in a supportive and inclusive work environment. Apply for this job