Experienced Virtual Customer Service and Sales Representative – Remote Benefits Consultation and Enrollment Specialist

Welcome to arenaflex: Empowering Families with Comprehensive Benefits Solutions At arenaflex, we are dedicated to providing supplemental benefits that go beyond what traditional employer coverage offers, giving families the peace of mind they deserve. Our team of skilled Virtual Customer Service and Sales Representatives play a vital role in this mission, consulting with families to understand their unique needs and guiding them towards the perfect benefits plan. If you are a motivated, organized, and ambitious individual with a passion for delivering exceptional customer service and driving sales growth, we invite you to join our dynamic team as a Virtual Customer Service and Sales Representative. Job Overview As a Virtual Customer Service and Sales Representative at arenaflex, you will be responsible for remotely meeting with individuals and families who have expressed interest in our supplemental benefits. Your role will involve consulting with these clients to understand their current needs, explaining the options available, and helping them select the most suitable plan. You will be the face of arenaflex, establishing and maintaining strong relationships with both new and existing clients, and providing attentive customer service and administrative support as needed. Key Responsibilities Reach out to individuals who have requested more information on the benefits offered by arenaflex, responding to their inquiries and scheduling Zoom meetings as appropriate. Customize new benefit plans and adjust existing plans to fit the evolving needs of each client, ensuring they have the best possible coverage. Establish and maintain strong, long-lasting relationships with existing and new clients, providing them with personalized support and guidance. Perform benefit reviews for existing clients, assisting with any necessary claims or adjustments, and ensuring that all documentation is accurate and up-to-date. Provide exceptional customer service, responding to and resolving client questions and concerns regarding their benefits in a timely and professional manner. Ensure that all client interactions are handled with the utmost care and attention, maintaining the high standards of service that arenaflex is known for. Essential Qualifications To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to think like an entrepreneur and work effectively as part of a team. You should be highly motivated, organized, and ambitious, with a strong desire to deliver exceptional customer service and drive sales growth. Previous experience in customer service, sales, or a related field is preferred, although not essential, as we provide comprehensive training to ensure your success. Preferred Qualifications While not required, the following qualifications are highly desirable: Previous experience in benefits consultation, sales, or a related field. Strong knowledge of benefits plans and insurance products. Proven track record of success in a sales or customer service role. Excellent time management and organizational skills, with the ability to work independently in a remote setting. Strong technical skills, including proficiency in Zoom and other digital communication tools. Skills and Competencies To excel in this role, you will need to possess a range of skills and competencies, including: Exceptional communication and interpersonal skills , with the ability to build strong relationships with clients and colleagues. Strong problem-solving and analytical skills , with the ability to think critically and outside the box. Excellent time management and organizational skills , with the ability to prioritize tasks and manage multiple projects simultaneously. Strong technical skills , including proficiency in digital communication tools and software applications. A strong desire to deliver exceptional customer service , with a focus on building long-term relationships and driving sales growth. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our team members. As a Virtual Customer Service and Sales Representative, you will have access to a range of training and development opportunities, including: A comprehensive paid training program, designed to equip you with the skills and knowledge needed to succeed in your role. Ongoing coaching and mentoring, to help you achieve your full potential and advance your career. Opportunities for professional growth and advancement, as we continue to expand and evolve as a company. Work Environment and Company Culture At arenaflex, we pride ourselves on our dynamic and supportive work environment. As a Virtual Customer Service and Sales Representative, you will be working remotely, with the flexibility to create your own schedule and work from the comfort of your own home. You will also have the option to work from our offices, if you prefer a more traditional work setting. Our company culture is built on a foundation of teamwork, integrity, and exceptional customer service, and we are looking for individuals who share these values and are passionate about making a difference in the lives of our clients. Compensation, Perks, and Benefits As a Virtual Customer Service and Sales Representative at arenaflex, you will be eligible for a range of compensation, perks, and benefits, including: A competitive weekly performance-based pay and bonus structure, with average first-year earnings of $65,000 to $68,500. A comprehensive benefits package, including medical, dental, vision, and hearing insurance. Company stock options, offering you the opportunity to share in our success and grow your wealth. A flexible work schedule, with the ability to work from home or from our offices, depending on your preferences. Opportunities for professional growth and advancement, as we continue to expand and evolve as a company. Conclusion If you are a motivated, organized, and ambitious individual with a passion for delivering exceptional customer service and driving sales growth, we invite you to join our team as a Virtual Customer Service and Sales Representative. At arenaflex, we are committed to empowering families with comprehensive benefits solutions, and we are looking for talented individuals like you to help us achieve our mission. Apply today to take the first step towards a rewarding and challenging career with a dynamic and growing company. Apply for this job