Team Lead / Ops Manager - Real Estate Cold Calling/Texting Team (Remote - US Hours)
Schedule: Monday-Friday, 8:00 AM - 5:00 PM US Central TimeAbout theRole:We're seeking an experienced Operations Manager to oversee our overseas Land Intake Manager (LIM) team focused on cold calling and texting for real estate LAND acquisitions. This is a hands-on role where you'll train, monitor, and drive performance for our outbound Land Intake Managers team while ensuring operational excellence. GoldSoil Inc. is a leading land wholesale and investment company in the USA, specializing in the niche market of land acquisition, sales, financing, and subdivision.We dominate the retail land buyer space, providing exceptional opportunities for individuals and families seeking to own land. Founded in 2018, we've been on a steady growth trajectory ever since, with ambitious plans to establish operations in all 50 states by 2030. EXCLUSIVE PERK - World-Class Sales Training:As part of our team, you'll receive ongoing training and coaching from the industry's top sales trainers through live sales calls multiple times per week. This isn't just a job - it's an opportunity to master your craft while learning from the best in the business.The sales strategies and techniques you'll learn here are valued at thousands of dollars in the training market, and you'll get them as part of your role with us! Key Responsibilities:Daily Training & Development (30%)Conduct daily role-playing sessions with team membersDevelop and practice objection handling techniquesProvide real-time coaching on live callsCreate a culture of continuous improvementQuality Assurance & Compliance (30%)Monitor Launch Control for text response time complianceAudit team adherence to SLAs and escalate violationsEnsure quality standards are met across all customer interactionsTrack daily activity metrics and report discrepanciesCampaign Coordination (20%)Partner with data team to launch daily campaigns each morningEnsure campaign lists are properly distributed to team membersVerify campaign execution and troubleshoot any issuesMaintain campaign schedule and communicate updatesPerformance Management (10%)Track team performance against established KPIsIdentify performance gaps and create action plansPrepare daily/weekly performance reports for US managementEscalate operational issues and propose solutionsConduct performance conversations with underperforming team membersMust-Haves:3+ years managing cold calling or inside sales teamsFluent English (written and spoken) - must be comfortable communicating with US managementExperience training and developing sales representativesProven track record of teams achieving KPI targetsComfortable working independently with minimal supervisionReliable internet connection and quiet home office spaceAvailable to work 8 AM - 5 PM US Central TimeHighly Preferred:Experience in US real estate wholesaling or land acquisitionsBackground managing remote/distributed teamsExperience with CRM systems (Launch Control, Podio, or similar)Previous experience working for US companiesKnowledge of US real estate terminology and processesWhat We Offer:Competitive USD salary paid monthlyPerformance-based bonuses tied to team KPIs100% remote positionUS holidays offOpportunity to grow with a largest land real estate investment companyDirect exposure to US management and business practicesSales training from world class sales trainersIs this you?You're a natural leader who loves developing others. You've "carried the bag" yourself in sales and understand the challenges of cold calling. You're organized, detail-oriented, and comfortable enforcing standards while maintaining team morale. You thrive in fast-paced environments and can juggle multiple priorities without dropping the ball. Apply tot his job