**Experienced Customer Advocate I – Deliver Exceptional Member Experience at arenaflex**

At arenaflex, we believe that our employees are the driving force behind our success. We invest in their growth and development, empowering them to excel in their roles and build rewarding careers. As a purpose-driven company, we're committed to making a positive impact in the lives of our members and the communities we serve. **Join arenaflex and become part of a dynamic team that values innovation, collaboration, and customer-centricity.** We're seeking an experienced Customer Advocate I to join our team, working in a fast-paced call center environment to provide exceptional service to our members and physicians. As a Customer Advocate, you'll be the first point of contact for our members, responding to their inquiries and resolving their issues in a prompt, accurate, and objective manner. **Key Responsibilities:** * Respond to telephone and written inquiries from members and physicians in a timely and professional manner * Conduct research to resolve member inquiries and provide accurate information * Spend approximately 85% of scheduled time on the phone, according to business needs * Utilize data entry and typing skills to document member interactions and update records * Collaborate with internal teams to resolve complex issues and escalate concerns * Provide exceptional customer service, ensuring a positive experience for our members **Essential Qualifications:** * High school diploma or equivalent * 6 months of customer service experience or 6 months of experience in an office environment * Data entry and/or typing experience * Strong interpersonal, verbal, and written communication skills * Analytical and organizational skills, with the ability to make independent decisions * Ability to spend approximately 90% of scheduled time on the phone and sit for long periods with scheduled breaks **Preferred Qualifications:** * 9 months of customer service experience * Experience working with various lines of business, including CDHP, Medicare, Wellness, and Disease Management * Knowledge of medical terminology and anatomy * Proven ability to learn quickly and adapt to change * Referral preference given to applicants who can meet testing criteria **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Proficiency in data entry and typing * Strong organizational and time management skills * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a comprehensive training program to help you develop your skills and advance your career * Opportunities for professional growth and development, including mentorship and coaching * Access to ongoing training and education to stay up-to-date with industry trends and best practices * Collaborative and dynamic work environment that encourages innovation and creativity **Work Environment and Company Culture:** * arenaflex is committed to creating a diverse and inclusive workplace where everyone feels valued and respected * Our company culture is built on the principles of innovation, collaboration, and customer-centricity * We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off * arenaflex is an Equal Opportunity Employer, dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued **Compensation, Perks, and Benefits:** * Competitive salary and bonus structure * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching and paid time off * Opportunities for professional growth and development * Collaborative and dynamic work environment **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **arenaflex is an Equal Opportunity Employer.** Apply for this job