**Experienced Customer Service Manager for arenaflex Rentals**

At arenaflex, we're revolutionizing the way people experience hospitality and travel. As a leading provider of furnished housing, we're committed to delivering exceptional customer service and creating unforgettable experiences for our guests. We're seeking a highly motivated and customer-focused individual to join our team as a part-time Customer Service Manager for arenaflex Rentals. **About arenaflex** arenaflex is a dynamic and innovative company that's changing the face of hospitality. With a growing presence in Milwaukee and Chicago, we offer fully furnished apartments on a nightly to monthly basis, advertised on popular platforms like Airbnb, Vrbo, and Booking.com. Our team is passionate about delivering exceptional customer service and creating memorable experiences for our guests. **Job Summary** As a Customer Service Manager for arenaflex Rentals, you'll be responsible for providing top-notch customer service to our guests, managing operational needs, and overseeing various tasks for our properties. If you're a motivated individual with a passion for customer service and hospitality, we encourage you to apply for this exciting opportunity. **Responsibilities** * Provide exceptional customer service to arenaflex guests, responding to their inquiries, concerns, and feedback in a timely, friendly, and efficient manner. * Conduct guest screening to ensure safety and security, complying with arenaflex and property partner requirements. * Provide booking suggestions, make alterations, and manage all guest reservations, ensuring seamless and stress-free experiences for our guests. * Utilize our digital communication systems to manage guest communications, including messages, emails, calls, texts, and other forms of communication. * Field guest complaints, conduct research, and negotiate solutions to ensure guest satisfaction. * Troubleshoot maintenance and technology issues, lockouts, and other guest issues, providing timely and effective solutions. * Coordinate operational needs with arenaflex staff, including scheduling and monitoring repairs and maintenance needs, coordinating with guests, staff, property partners, vendors, and other stakeholders. * Work closely with the Field Team to schedule turnovers and other tasks, ensuring seamless execution. * Serve as a point of contact for property partner communications, managing listing marketing and making revisions as needed. * Analyze guest reviews to determine opportunities for improvement, implementing changes to enhance the guest experience. * Manage social media and periodic public relations activities, promoting arenaflex and our properties to a wider audience. **Essential Qualifications** * 2+ years of experience in customer service, hospitality, or a related field. * College diploma or equivalent. * Strong attention to detail, with excellent organizational and time-management skills. * Proficiency in spreadsheets, word documents, and similar operational software. * Ability to work independently as well as part of a team. * Reliable smartphone, computer, and high-speed wifi connection at all times. * Ability to respond to any message in 5 minutes or less. * Willingness to work 4 days a week, including weekends and holidays. * Ability to pass a background check. * 2-3 references from past or current supervisors. **Preferred Qualifications** * Experience with digital communication systems and customer service software. * Strong multi-tasking skills, with the ability to navigate multiple tasks and priorities. * Proficiency in web browsers and apps, with the ability to navigate multiple tabs and applications simultaneously. * Experience with social media management and public relations. **Skills and Competencies** * Positive attitude and exceptional customer service presence. * Excellent communication skills, both written and verbal. * Strong organizational and time-management skills. * Strong multi-tasking skills. * Ability to work independently as well as part of a team. * Technologically inclined, with highly efficient navigation of web browsers and apps. * Proficiency in spreadsheets, word documents, and similar operational software. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to supporting the growth and development of our team members. As a Customer Service Manager, you'll have opportunities to: * Develop your customer service and hospitality skills, with training and support from our experienced team. * Take on additional responsibilities and projects, expanding your skill set and expertise. * Collaborate with our Field Team to develop and implement new processes and procedures. * Participate in regular team meetings and feedback sessions, ensuring open communication and collaboration. **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that values collaboration, creativity, and customer focus. Our team is passionate about delivering exceptional customer service and creating memorable experiences for our guests. As a Customer Service Manager, you'll be part of a close-knit team that's dedicated to excellence and continuous improvement. **Compensation, Perks, and Benefits** * Competitive hourly rate: $20.00 per hour. * Flexible schedule, with opportunities to work remotely. * Opportunity to work 4 days a week, including weekends and holidays. * Reliable smartphone, computer, and high-speed wifi connection at all times. * Ability to respond to any message in 5 minutes or less. * Comprehensive onboarding program, with training and support from our experienced team. * Ongoing training and development opportunities, to support your growth and career advancement. **How to Apply** If you're a motivated individual with a passion for customer service and hospitality, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job