**Experienced Customer Service Representative – Remote Opportunity with arenaflex**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our passengers' expectations. As a remote customer service representative, you'll play a vital role in helping us achieve this goal while enjoying the flexibility of working from home. If you're passionate about travel, possess excellent communication skills, and are looking for a dynamic and rewarding career opportunity, we encourage you to apply for this exciting role. **Why You'll Love This Task** As a member of the arenaflex team, you'll be part of a collaborative and innovative environment that values diversity, inclusion, and employee growth. Our remote customer service representatives are the face of arenaflex, and we're looking for talented individuals who can provide top-notch support to our customers. If you're a people person with a passion for travel, this role might be an ideal fit for you. **What You'll Do** As a remote customer service representative, you'll be responsible for: * Completing daily tasks related to account processing, object processing, direct bills, and budget transfers at arenaflex Credit Union. * Coordinating return objects with contributors, door vendors, the Federal Reserve Bank, and other institutions. * Assisting various departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing. * Working member cases/assignments and following established guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws. * Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams. * Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products. * Logging, studying, and making important GL, account changes, and/or returns. * Processing Stop Pays and Check Batching. * Completing daily balancing and department closing. * Obtaining information from contributors for the timely and correct processing of international and domestic budget transfer requests. * Researching and verifying incoming and outgoing budget transfer information. * Communicating with vendors to process budget transfers. * Understanding and being familiar with outgoing and incoming budget transfer laws. * Depositing check returns, reviewing member re-exams on draft changes, processing member exams, affirming contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers. * Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and court fees. **All You'll Need for Success** To excel in this role, you'll need: * A high school degree or GED. * Intermediate Excel and Word experience. * Strong communication and interpersonal skills. * Ability to work independently and with minimum supervision. * Ability to prioritize work and meet deadlines under high-pressure situations. * Ability to maintain excellent performance and attendance. * Must pass relevant arenaflex and Credit Union pre-employment compliance exams. **Preferred Qualifications** While not required, we prefer candidates with: * Previous customer/member service experience. * Previous banking or Credit Union experience. * Episys/Symitar and processing wire experience. **Skills, Licenses & Certifications** To be successful in this role, you'll need: * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through both work experience with the software or education and hands-on use of the software. * Ability to work prolonged hours in aid of business needs. * Ability to exercise excellent customer service skills. * Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team. * Ability to perform mathematical calculations and review data. * Ability to effectively prioritize work and meet deadlines under high-pressure situations. * Ability to cross-train and perform any position assigned within the department. * Ability to interact professionally with all personnel and contributors. * Ability to work independently and with minimum supervision. * Ability to self-motivate with strong employer skills and ability for interest to detail. * Ability to effectively prioritize work and meet deadlines. * Ability to maintain excellent performance and attendance. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a remote customer service representative, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge. * Opportunities for career advancement and professional growth. * A collaborative and supportive work environment that values diversity, inclusion, and employee growth. * Flexible work arrangements that allow you to balance your work and personal life. **Work Environment and Company Culture Highlights at arenaflex** At arenaflex, we're proud of our collaborative and innovative work environment that values diversity, inclusion, and employee growth. Our remote customer service representatives are the face of arenaflex, and we're committed to providing them with the tools, training, and support they need to excel in their roles. Some highlights of our company culture include: * Flexible work arrangements that allow you to balance your work and personal life. * Ongoing training and development opportunities to enhance your skills and knowledge. * Opportunities for career advancement and professional growth. * A collaborative and supportive work environment that values diversity, inclusion, and employee growth. **Compensation, Perks, and Benefits** At arenaflex, we're committed to providing our employees with competitive compensation, perks, and benefits. As a remote customer service representative, you'll have access to: * Competitive hourly rate. * Ongoing training and development opportunities to enhance your skills and knowledge. * Opportunities for career advancement and professional growth. * Flexible work arrangements that allow you to balance your work and personal life. * A collaborative and supportive work environment that values diversity, inclusion, and employee growth. **Conclusion** If you're a people person with a passion for travel and excellent communication skills, we encourage you to apply for this exciting remote customer service representative role at arenaflex. As a member of our team, you'll have the opportunity to contribute to our renowned customer service while enjoying the flexibility of remote work. Apply now and take the first step towards a rewarding and dynamic career with arenaflex. Apply Job! Apply for this job