**Experienced Customer Service Representative – Flexible Remote Opportunity with arenaflex**

**Job Summary:** Join arenaflex, a leading provider of innovative solutions for the healthcare industry, as a Customer Service Representative. In this flexible remote opportunity, you'll have the chance to make a positive impact on people's lives while working from the comfort of your own home. As a Customer Service Representative, you'll be the first point of contact for patients and caregivers, providing exceptional support and guidance to ensure their needs are met. **About arenaflex:** arenaflex is a dynamic and forward-thinking company that's dedicated to revolutionizing the way healthcare services are delivered. With a strong focus on innovation and customer satisfaction, we're committed to providing our clients with the best possible experience. As a Customer Service Representative, you'll be an integral part of our team, working closely with patients, caregivers, and healthcare professionals to ensure seamless communication and support. **Key Responsibilities:** As a Customer Service Representative, you'll be responsible for: * Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information * Actively assisting with enrollment, program applications, and set up in applicable systems * Retrieving information to assist caregivers with any payroll-related inquiries * Utilizing de-escalation techniques when supporting upset or frustrated callers * Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing * Documenting information and outcomes as necessary **About You:** To succeed in this role, you'll need: * At least one year of customer service experience * Strong computer skills and the ability to offer troubleshooting advice when appropriate * The ability to offer empathy, patience, and a friendly demeanor at all times * The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers * Great active listening skills * Excellent written and verbal communication skills * Strong attention to detail * The ability to multitask and adapt to change in a fast-paced environment * A quality-focused mindset and a desire to achieve first call resolution whenever possible * The ability to accurately and confidently work with numbers and discuss money **Your Home Office Environment:** To ensure success in this role, you'll need: * A computer meeting these criteria: + Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience **Flexible Hours of Operation:** As a Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service between 30-35 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. **Pay and Perks:** This flexible opportunity pays independent contractors $13 per hour. Prior to supporting PPL, you will need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing. **Your Remote, Independent Contractor Status:** As an independent contractor, you'll have the freedom and flexibility to choose your own schedule, within the client's hours of operation. You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. **arenaflex Perks:** You'll also be able to take advantage of arenaflex Perks, a program that recognizes the service provided by independent contractors to arenaflex's clients and their customers via the arenaflex Marketplace platform. With the arenaflex Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! **Why Join arenaflex:** * Make a positive impact on people's lives while working from the comfort of your own home * Enjoy flexible scheduling and a self-scheduling platform to select when you work and when you don't * Receive $13 per hour as an independent contractor * Take advantage of arenaflex Perks, a program that recognizes your service and provides exclusive discounts and savings * Enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food * May qualify for home office tax deductions, but you should consult with an accountant to determine eligibility **How to Apply:** If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Now! Apply for this job