Experienced Government and Corporate Affairs Customer Service Specialist – Air Travel Industry Expertise and Leadership

Welcome to arenaflex: Where Career Growth and Personal Development Take Flight Imagine a career where you can explore new horizons, develop your skills, and become the best version of yourself. At arenaflex, we offer a world of possibilities, both at work and during your time off. As a member of our team, you'll have the opportunity to travel the world, grow your expertise, and advance your career while having the time of your life. Our company culture is built on the principles of inclusion, diversity, and mutual respect, allowing you to be yourself and thrive in a dynamic and supportive environment. About the Role: Government and Corporate Affairs Customer Service Specialist This exciting opportunity is part of the Corporate Affairs Team within the Government Affairs Division at arenaflex. As a Government and Corporate Affairs Customer Service Specialist, you will play a vital role in promoting and selling air travel, resolving customer problems, and providing exceptional service to our clients. Your expertise and leadership skills will be essential in driving success and growth in this role. Key Responsibilities: Promote and sell air travel on arenaflex, ensuring excellent customer service and resolving issues in a mutually beneficial manner Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets, demonstrating attention to detail and organizational skills Answer inquiries regarding general travel information, providing accurate and helpful responses to customers Communicate with customers over the phone, researching passenger complaints, advising on cancelled or delayed flights, and providing updates on new rules, policies, and procedures Demonstrate excellent leadership, organizational, and customer contact skills, with the ability to work independently and as part of a team Qualifications and Skills: To succeed in this role, you will need: Essential Qualifications: Bachelor's degree in a relevant field or equivalent experience/training Excellent leadership, organizational, and customer contact skills Knowledge of Native SABRE or similar systems Ability to be resourceful and creative in immediate problem resolution High level of initiative, good judgment, and dependability Satisfactory attendance required Preferred Qualifications: Previous experience in customer service, sales, or a related field Advanced knowledge of air travel industry regulations and procedures Experience with customer relationship management (CRM) software Strong analytical and problem-solving skills Ability to work in a fast-paced environment and adapt to changing situations Career Growth and Development Opportunities: At arenaflex, we are committed to helping our employees grow and develop their careers. As a Government and Corporate Affairs Customer Service Specialist, you will have access to: Comprehensive training programs to enhance your skills and knowledge Opportunities for career advancement and professional growth Mentorship and coaching from experienced professionals Access to industry conferences, workshops, and networking events Work Environment and Company Culture: At arenaflex, we pride ourselves on our inclusive and diverse company culture. Our team members are our greatest asset, and we strive to create a work environment that is supportive, respectful, and empowering. You can expect: A dynamic and collaborative work environment A culture of inclusion, diversity, and mutual respect Opportunities for professional growth and development A comprehensive benefits package, including travel perks, health benefits, and wellness programs Compensation, Perks, and Benefits: As a valued member of the arenaflex team, you will enjoy a competitive compensation package, including: Travel perks: Explore the world with discounted travel rates for you, your family, and friends Health benefits: Access to comprehensive health, dental, prescription, and vision benefits from day one Wellness programs: Take advantage of our wellness initiatives, including virtual doctor visits, flexible spending accounts, and more 401(k) program: Eligible for employer contributions after one year of service Conclusion: If you are a motivated and customer-focused individual with a passion for the air travel industry, we encourage you to apply for this exciting opportunity. As a Government and Corporate Affairs Customer Service Specialist at arenaflex, you will be part of a dynamic team that is dedicated to providing exceptional service and driving success. Don't miss this chance to take your career to new heights and join our team of professionals who are shaping the future of air travel. Apply now and discover a world of possibilities at arenaflex! Apply for this job