Experienced Customer Support Agent – Remote Work Opportunity with arenaflex for Local Charlotte, NC Candidates

Introduction to arenaflex and the Role arenaflex is a leading organization dedicated to making a positive impact in the lives of individuals and communities. As a customer-centric company, we are committed to providing exceptional service to our donors and stakeholders. We are currently seeking an experienced and skilled Customer Support Agent to join our team in a remote work capacity. As a Customer Support Agent with arenaflex, you will play a vital role in supporting the defined goals of our Division by performing a variety of tele-recruiting functions, contacting blood donors, and providing a positive service experience to maximize donor show rates. Key Responsibilities In this role, you will be responsible for: Performing a variety of tele-recruiting functions in support of the defined goals for the Division Contacting blood donors by telephone using a dialer system to recruit for blood donation Using information from multiple computer systems simultaneously to target appropriate blood drives for donors, update donor records as needed, and record outcomes of calls Scheduling appointments while providing a positive service experience to maximize donor show rates Following a process and appropriate scripting for conducting a call with a donor to ensure a consistent donor experience Maintaining daily production standards, including phone calls and appointments per hour, to meet established collection goals Developing a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates Maintaining accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and ensure sufficient donor availability Responding to or transferring inbound calls to the appropriate party Performing other related duties as assigned Coordinating support of community and business donor groups to assure a positive image of arenaflex Essential Qualifications To be successful in this role, you will need: A high school diploma or equivalent Minimum one year of telemarketing, customer service, or call center experience Proficiency in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs Excellent customer service and problem-solving skills Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center Preferred Qualifications While not required, the following qualifications are preferred: Previous experience working in a remote or home-based environment Familiarity with dialer systems and computer software applications Knowledge of donor criteria and blood donation processes Experience working in a team-oriented environment Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Strong communication and interpersonal skills Ability to work in a fast-paced environment with multiple priorities and deadlines Excellent problem-solving and analytical skills Ability to maintain confidentiality and handle sensitive information Strong organizational and time management skills Ability to work independently and as part of a team Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Support Agent, you will have the opportunity to: Develop your skills and knowledge in customer service, tele-recruiting, and blood donation processes Work with a talented and dedicated team of professionals Participate in ongoing training and development programs Advance your career within the company Work Environment and Company Culture arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. As a remote worker, you will be expected to maintain a quiet and dedicated workspace, free from interruptions and distractions. Our company culture is built on the principles of respect, empathy, and compassion, and we are committed to making a positive impact in the lives of our donors and stakeholders. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a comprehensive benefits program, paid time off, and opportunities for professional growth and development. As a remote worker, you will also enjoy the flexibility and convenience of working from home. Training Schedule and Requirements The training schedule for this role will be as follows: Week 1: In-house training, Monday to Friday, 7:45 am - 4:30 pm (Monday) and 10:00 am - 6:30 pm (Tuesday to Friday) Week 2: Remote learning and on-the-job training, Monday to Friday, 10:00 am - 6:30 pm Week 3: Continued remote learning and on-the-job training, Monday to Thursday, 10:00 am - 6:30 pm, and production work on Friday After completing the three-week training program, you will be expected to work a full-time schedule, Sunday to Thursday, 11:30 am - 8:00 pm (Sunday) and 12:00 pm - 8:30 pm (Monday to Thursday). Vaccination Requirement Please note that all new hires are required to be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for arenaflex must be fully vaccinated against COVID-19 by the start of their employment or have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination. Conclusion If you are a motivated and customer-focused individual with a passion for making a difference, we encourage you to apply for this exciting opportunity to join the arenaflex team as a Customer Support Agent. With a competitive compensation package, opportunities for growth and development, and a dynamic and supportive work environment, this is an ideal role for someone looking to advance their career in customer service and tele-recruiting. Apply today to take the first step towards a rewarding and challenging career with arenaflex! Apply for this job