Experienced Customer Support Specialist for Logistics and Delivery Services – Remote Work Opportunity with arenaflex

Introduction to arenaflex arenaflex is a pioneering crowdsourced delivery platform that has been revolutionizing the logistics industry since its inception in 2014. With a vast network of over 200,000 drivers across the United States, arenaflex has established itself as the largest local same-day delivery network in the nation, covering more than 20,000 zip codes. Our mission is to provide scheduled, same-day, and urgent delivery services to consumers, small businesses, and enterprises across virtually every industry. As a customer-centric organization, we are committed to delivering exceptional experiences to our users, and we are now seeking a highly skilled Customer Support Specialist to join our team. About the Role As a Customer Support Specialist at arenaflex, you will be the first point of contact for our community, providing top-notch support to our customers, partners, users, and other stakeholders. This is a unique opportunity to work with a dynamic team that operates 24 hours a day, 7 days a week, and is dedicated to ensuring the success of our logistics services and delivering a great experience for our users. As a Customer Support Specialist, you will be working full-time on a 4-day workweek schedule, which may include non-traditional hours such as evenings, weekends, and holidays. Key Responsibilities Provide phone, email, and text-based support to arenaflex customers, partners, users, and other community members, addressing their concerns politely and professionally. Utilize active listening skills to understand and confirm information, ensuring that all customer concerns are addressed efficiently and effectively. Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience, proactively monitoring in-progress deliveries and taking corrective action when necessary. Manage non-standard delivery situations with professionalism, empathy, and urgency, using your problem-solving skills to resolve issues promptly. Effectively use Salesforce and other internal tools to accurately log interactions and solve issues, collaborating with team members from various arenaflex departments to ensure a seamless delivery experience. What You Bring to the Table To be successful in this role, you should have a combination of sales or customer service experience, preferably with a technology or logistics company. You should possess strong written and verbal communication skills, with the ability to interact and connect with many types of personalities. Your problem-solving skills should enable you to quickly and efficiently troubleshoot and resolve issues, and you should be comfortable working in a fast-paced environment with changing requirements. Additionally, you should be proactive, able to navigate through uncertainty and ambiguity, and willing to work a schedule that includes non-standard shifts, such as evenings and weekends. Fluency in Spanish is a plus, but not required. Essential Qualifications A combination of sales or customer service experience, preferably with a technology or logistics company. Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities. Ability to quickly and efficiently problem-solve and troubleshoot. Comfortable with a fast-paced environment and changing requirements. Proactive and able to comfortably navigate through uncertainty and ambiguity. Ability to work a schedule that includes non-standard shifts, such as evenings and weekends. Preferred Qualifications Experience working with Salesforce or other customer relationship management (CRM) tools. Familiarity with logistics or delivery services. Fluency in Spanish or other languages. Previous experience working in a remote or virtual environment. Skills and Competencies To excel in this role, you should possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team. You should be customer-focused, with a strong commitment to delivering exceptional experiences to our users. Your technical skills should include proficiency in using Salesforce and other internal tools, as well as the ability to quickly learn new technologies and systems. Additionally, you should be adaptable, flexible, and able to thrive in a fast-paced environment with changing requirements. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Support Specialist, you will have access to ongoing training and development opportunities, including workshops, webinars, and online courses. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. With our company's rapid growth and expansion, there are opportunities for career advancement and professional development, and we encourage our employees to take ownership of their careers and pursue their goals and aspirations. Work Environment and Company Culture arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We are committed to creating a work environment that is collaborative, supportive, and inclusive, where all employees feel valued and respected. Our company culture is built on a foundation of teamwork, open communication, and mutual respect, and we encourage our employees to share their ideas, feedback, and suggestions. As a remote worker, you will be part of a virtual team that is connected through technology and shared goals, and you will have the opportunity to participate in virtual events, meetings, and activities that foster connection and community. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package that includes a salary, benefits, and perks. Our benefits package includes 100% covered health insurance premiums for yourself, 401k with company match, tuition and student loan repayment assistance, generous PTO, monthly 3-day weekends, and a monthly stipend. We also provide our employees with the technology and tools they need to succeed in their roles, including a laptop, software, and other equipment. As a remote worker, you will have the flexibility to work from anywhere, at any time, as long as you have a reliable internet connection and a quiet, dedicated workspace. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join our team as a Customer Support Specialist. At arenaflex, we are committed to creating a work environment that is collaborative, supportive, and inclusive, and we look forward to welcoming you to our team. Apply now to take the first step in your career with arenaflex and start making a difference in the lives of our customers and users. Apply for this job