**Experienced Healthcare Customer Service Expert - Phone Intake Representative**

**Join arenaflex, a leading healthcare solutions provider, in a dynamic remote call center environment where you'll be the first point of contact for patients seeking home healthcare services. As a Healthcare Customer Service Expert, you'll have the opportunity to make a meaningful impact on people's lives while working in a fast-paced, high-volume call center setting.** **About arenaflex** arenaflex is a forward-thinking healthcare solutions provider dedicated to delivering exceptional patient care and support. Our team of passionate professionals is committed to making a difference in the lives of our patients, families, and communities. We're proud to offer a comprehensive range of benefits, opportunities for growth and development, and a culture that values diversity, equity, and inclusion. **Job Summary** As a Healthcare Customer Service Expert, you'll be responsible for providing exceptional customer service to patients, providers, and referral sources through phone interactions. You'll work in a remote call center environment, receiving and responding to approximately 60-65 incoming calls per day. Your primary responsibilities will include: * Collecting clinical and demographic information from patients and entering it into our CareCentrix portal * Responding to complex requests and resolving issues in a timely and professional manner * Maintaining accurate records and adhering to all company policies, including HIPAA/PHI * Meeting or exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives * Collaborating with our team to achieve shared goals and objectives **Responsibilities** * Provide exceptional customer service to patients, providers, and referral sources through phone interactions * Collect clinical and demographic information from patients and enter it into our CareCentrix portal * Respond to complex requests and resolve issues in a timely and professional manner * Maintain accurate records and adhere to all company policies, including HIPAA/PHI * Meet or exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives * Collaborate with our team to achieve shared goals and objectives * Participate in ongoing training and development to enhance skills and knowledge * Adhere to arenaflex's core values and principles, including empathy, patience, and a commitment to excellence **Qualifications** * High School Diploma or GED * Minimum 2 years of customer service experience in a call center environment * Minimum 1 year of experience working in the healthcare or medical industry with medical terminology * Ability to navigate dual monitors and multiple applications * Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening) * Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons) * Basic PC skills working with Microsoft Office, including Word and Excel Spreadsheets, Outlook, and Microsoft Teams **Internet Requirements** * Speeds: 2mb/10mb upload and 10mb/25mb download or higher * High-speed Internet: Fiber or Cable connection required * DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections * While working, required to hardwire with an ethernet cable **What We Offer** * Starting pay for external hires is $17.50 / hour + Monthly Incentive Bonus Opportunity * Full range of benefits, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match * Generous PTO, 401K Savings Plan, Paid Parental Leave, and more * Advancement Opportunities, professional skills training, and tuition reimbursement * Walgreens Discount - receive up to 25% off eligible items * Great culture with a sense of community **CareCentrix Maintains a Drug-Free Workplace** arenaflex is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law. **How to Apply** If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Now! Apply for this job