**Experienced Healthcare Customer Service Representative - Remote Opportunity with arenaflex**

**Job Title:** Experienced Healthcare Customer Service Representative - Remote Opportunity with arenaflex **Job Description:** Are you passionate about making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex as a Healthcare Customer Service Representative, working from the comfort of your own home. **About arenaflex:** arenaflex is a leading provider of innovative solutions for the healthcare industry. Our mission is to empower patients and caregivers to take control of their care, while providing exceptional support and guidance every step of the way. As a Healthcare Customer Service Representative, you'll be an integral part of our team, working closely with patients, caregivers, and healthcare professionals to ensure seamless care coordination. **Job Summary:** As a Healthcare Customer Service Representative, you'll be responsible for providing exceptional customer service to patients and caregivers, answering calls, resolving issues, and providing guidance on our self-directed Medicaid programs. You'll work from home, setting your own schedule within our flexible hours of operation, and enjoy a competitive hourly rate of $13 per hour. **Key Responsibilities:** * Answer incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information * Actively assist with enrollment, program applications, and setup in applicable systems * Retrieve information to assist caregivers with any payroll-related inquiries * Utilize de-escalation techniques when supporting upset or frustrated callers * Offer guidance and directions to both caregivers and patients to effectively resolve any issues they're facing * Document information and outcomes as necessary **About You:** To succeed in this role, you'll need: * At least one year of customer service experience * Strong computer skills and the ability to offer troubleshooting advice when appropriate * The ability to offer empathy, patience, and a friendly demeanor at all times * The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers * Great active listening skills * Excellent written and verbal communication skills * Strong attention to detail * The ability to multitask and adapt to change in a fast-paced environment * A quality-focused mindset and a desire to achieve first call resolution whenever possible * The ability to accurately and confidently work with numbers and discuss money **Home Office Environment:** To ensure your success as a Healthcare Customer Service Representative, you'll need: * A computer meeting these criteria: + Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience **Where arenaflex Contracts:** arenaflex contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US. **Flexible Hours of Operation:** As a Healthcare Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within our hours of operation. Our hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this client requires that contractors service at least 20 hours per week. Also, due to Mondays and Fridays being particularly busy, we're seeking contractors who can service some hours on those days. **Pay and Perks:** This flexible opportunity pays independent contractors $13 per hour. Prior to supporting arenaflex, you'll need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you won't be able to invoice for the $13 per hour during Certification, you'll receive $250 after you successfully complete certification and begin servicing. **Your Remote, Independent Contractor Status:** As a Healthcare Customer Service Representative, you'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. **Additional Benefits:** * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within our hours of operation * The chance to achieve better work-life balance * NexRep Perks, a program that recognizes the service provided by independent contractors to arenaflex's clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! **How to Apply:** If you're passionate about making a positive impact on people's lives and thrive in a fast-paced, dynamic environment, we invite you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. Apply Now! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job