**Experienced Inbound Energy Customer Care Specialist - Remote Opportunity at arenaflex**

**Join the arenaflex Team and Revolutionize the Way We Deliver Exceptional Customer Experiences** Are you a customer service enthusiast with a passion for delivering top-notch experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! arenaflex is seeking an experienced Inbound Energy Customer Care Specialist to join our remote team. As a key member of our Customer Service Department, you will be at the forefront of our company's growth and success, working closely with customers to resolve their concerns, answer their questions, and find solutions that exceed their expectations. **About arenaflex** arenaflex is a leading provider of innovative energy solutions, dedicated to empowering our customers to take control of their energy needs. Our company culture is built on a foundation of trust, respect, and open communication, and we're committed to fostering a work environment that's inclusive, supportive, and stimulating. As an arenaflex team member, you'll have the opportunity to grow and develop your skills, work with a talented and diverse group of professionals, and contribute to the success of a dynamic and rapidly growing organization. **Key Responsibilities** As an Inbound Energy Customer Care Specialist at arenaflex, you will be responsible for: * Answering phone calls from customers in a professional and courteous manner, responding to their inquiries and complaints, and resolving their issues in a timely and effective manner. * Focusing on customer retention through proactive communication, empathy, and problem-solving. * Providing customers with arenaflex's service standards and ensuring that they understand our policies and procedures. * Identifying and escalating priority issues to high-level management, and reporting on customer feedback and concerns. * Routing inbound calls to the appropriate resources, and following up on complicated customer calls as needed. * Completing call notes and call reports in our CRM system, and updating them as necessary. * Obtaining and evaluating relevant data to properly handle and document customer complaints and inquiries. * Recording details of comments, inquiries, complaints, and actions taken, and maintaining accurate records. * Performing other duties as assigned by management. **Requirements** To be successful in this role, you will need: * A High School Diploma or equivalent * Bilingual skills (a plus) * Some sales and customer service experience * Excellent communication skills, including verbal and written communication with proper grammar and punctuation * Excellent computer skills, including proficiency in Microsoft Office and CRM systems * Detail-oriented with the ability to multitask and prioritize tasks effectively * Some experience with MS Excel (a plus) * Ability to react effectively and calmly in escalated situations **Benefits Program** As an arenaflex team member, you'll enjoy a comprehensive benefits program that includes: * Competitive wages, with opportunities for commission and bonuses * Medical, dental, and eye insurance available * Vacation and sick time * 401(k) benefits * Opportunities for professional growth and development * A dynamic and supportive work environment **Why Join arenaflex?** At arenaflex, we're passionate about delivering exceptional customer experiences and empowering our customers to take control of their energy needs. As a member of our team, you'll have the opportunity to: * Work in a remote environment with flexible scheduling and work-life balance * Develop your skills and expertise in customer service, sales, and energy solutions * Contribute to the success of a rapidly growing organization * Collaborate with a talented and diverse group of professionals * Enjoy a comprehensive benefits program and competitive compensation **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are dedicated to creating a work environment that's inclusive, supportive, and stimulating. Apply for this job