**Experienced Junior Tech Support Specialist – 24/7 Live-Chat Team at arenaflex**
At arenaflex, we're revolutionizing the mobile and online banking technology landscape with innovative solutions that empower our clients to thrive in an ever-evolving digital world. As a leading industry player, we're seeking a talented and motivated Junior Tech Support Specialist to join our 24/7 live-chat team. This exciting role offers the perfect blend of technical expertise, problem-solving skills, and customer-centric approach, making it an ideal opportunity for a go-getter who's passionate about delivering exceptional support experiences. **About arenaflex** arenaflex is a forward-thinking organization that's dedicated to pushing the boundaries of mobile and online banking technology. Our team of experts is committed to creating cutting-edge solutions that meet the evolving needs of our clients and their customers. With a strong focus on innovation, collaboration, and customer satisfaction, we're shaping the future of banking technology and empowering our clients to succeed in a rapidly changing world. **Job Summary** As a Junior Tech Support Specialist on our 24/7 live-chat team, you'll play a vital role in providing top-notch technical support to our clients' mobile and online banking solutions. You'll work closely with our technical team, software technicians, and developers to troubleshoot and resolve complex technical issues, ensuring that our clients' customers receive seamless support experiences. This is an entry-level position that offers excellent opportunities for growth, learning, and professional development. **Key Responsibilities** * Develop in-depth knowledge of arenaflex's banking software and apps, including their features, functionality, and technical specifications * Collaborate with software technicians, technical support, and developers to resolve technical issues and improve the overall quality of our support services * Analyze technical logs to identify and troubleshoot issues, ensuring that our clients' customers receive prompt and effective support * Communicate complex technical information to less-technical stakeholders, ensuring that they understand the solutions and recommendations provided * Work closely with our technical team to investigate and diagnose issues, ensuring that our clients' customers receive timely and effective support * Manage a dynamic workload, prioritizing tasks and managing multiple concurrent projects to ensure that our clients' customers receive exceptional support experiences * Continuously monitor and improve the quality of our tech support process, identifying areas for improvement and implementing changes to enhance our services **Requirements** * Excellent written and spoken English skills, with the ability to communicate complex technical information to non-technical stakeholders * Strong problem-solving skills, with the ability to analyze technical logs and identify solutions to complex technical issues * Ability to establish and maintain good working relationships with customers, ensuring that they receive exceptional support experiences * Solid troubleshooting ability, with the ability to identify and resolve technical issues quickly and effectively * Ability to learn technical skills quickly, with a strong desire to develop expertise in arenaflex's banking software and apps * In-depth learning and understanding of arenaflex's mobile and online banking products, including their features, functionality, and technical specifications * Coordination with developers to investigate and diagnose issues, ensuring that our clients' customers receive timely and effective support * Ability to manage a dynamic workload, prioritizing tasks and managing multiple concurrent projects to ensure that our clients' customers receive exceptional support experiences **Preferred Qualifications** * Experience in banking live-chat, with a strong understanding of the technical and operational aspects of banking support services * Experience in technical support, with a strong ability to troubleshoot and resolve complex technical issues * Experience with Dialogflow, with a strong understanding of its features and functionality * Experience with various mobile phone platforms, especially iOS and Android * Project management experience, with a strong ability to prioritize tasks and manage multiple concurrent projects * Working directly with US-based customers, with a strong understanding of their needs and preferences * Knowledge of the US banking system, with a strong understanding of its regulations, laws, and industry standards **Benefits** * Fully remote work, with the flexibility to work from anywhere and at any time * Long-term employment, with opportunities for career growth and professional development * Competitive salary, with regular pay increases and bonuses * Community of practice, with regular knowledge sharing and collaboration among colleagues * Internet compensation (50$ per month), with a strong focus on employee well-being and satisfaction * Friendly and easy-going international team and colleagues, with a strong focus on collaboration and teamwork **How to Apply** If you're a motivated and talented individual who's passionate about delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications, experience, and career goals. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply Job! Apply for this job