Experienced MBA Leadership Development Program Professional - Commercial and Customer Experience Strategy Development

Introduction to arenaflex arenaflex is a leading organization in the industry, committed to innovation, customer satisfaction, and employee growth. As a dynamic and values-driven company, we are dedicated to building a strong leadership pipeline that can drive our business forward. Our MBA Leadership Development Program is designed to attract and develop talented individuals who share our passion for excellence and our commitment to making a difference. In this role, you will have the opportunity to work on complex business challenges, develop your skills and expertise, and contribute to the success of our organization. Job Overview and Key Responsibilities The Commercial & Customer Experience Strategy MBA program at arenaflex is a two-year rotational program that offers a unique opportunity to work on various aspects of our business. In the first year, you will be based in either Network Planning or Revenue Management, where you will be responsible for: Maximizing profitability by aligning capacity with demand through the strategic deployment of aircraft and development of new city and route opportunities. Investigating competitors' pricing actions, initiating sales and other promotions to maintain market share, and analyzing and understanding the complexities of airline consumer behavior. Devising creative strategies for capturing additional revenue through varying the supply of our product and leveraging data to develop promotion and channel strategies to drive incremental passenger revenue. Improving the travel experience for our corporate clients by analyzing the financial contribution of incentive programs and developing new sales strategies to generate incremental revenue. In the second year, you will have the opportunity to work in Marketing, Sales, Reservations, or Customer Experience, where you will be responsible for: Developing recommendations for process improvements for reservations centers, call-handling, and segmentation to improve customer service, employee engagement, and maximize cost efficiencies. Improving the customer experience (CX) through data-driven insights and creative solutions. What You Need to Succeed To be successful in this role, you will need to possess the following minimum qualifications: Be a current MBA student with a planned graduation date by the Summer of 2025. Have at least three years of post-undergraduate work experience in a dynamic, professional environment or relevant military experience. Be able to work onsite in our Atlanta, GA office for the duration of the program. Have a curiosity about the airline industry and a passion for learning and growth. Be an analytical and creative problem solver with a consistent track record of excellence. Have strong analytical, leadership, written, and verbal communication skills. Be able to excel in a fast-paced, matrix-team environment and prioritize safety and security of self, others, and personal data. Embrace diverse people, thinking, and styles, and possess a high school diploma, GED, or high school equivalency. Be at least 18 years of age and have authorization to work in the United States. What Will Give You a Competitive Edge While the minimum qualifications will get you started, the following preferred qualifications will give you a competitive edge: Strong analytical, leadership, written, and verbal communication skills, with a demonstrated ability to collaborate and solve complex problems creatively. A proven track record of excellence in a dynamic, professional environment or relevant military experience. A strong passion for the airline industry and a desire to make a difference in the customer experience. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a participant in our MBA Leadership Development Program, you will have access to: Rotational assignments that provide a broad understanding of our business and operations. Mentorship and coaching from experienced leaders and professionals. Training and development programs that enhance your skills and knowledge. Opportunities to work on complex business challenges and contribute to the success of our organization. Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We are committed to creating a work environment that is collaborative, innovative, and fun. As an employee, you can expect: A culture that prioritizes safety, security, and well-being. A diverse and inclusive workplace that values different perspectives and experiences. Opportunities to engage with colleagues and leaders through social events, volunteer activities, and professional development programs. A flexible and supportive work environment that recognizes the importance of work-life balance. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package that includes a salary, benefits, and perks. As an employee, you can expect: A comprehensive benefits package that includes medical, dental, and vision coverage, as well as retirement savings and employee assistance programs. A competitive salary that reflects your skills, experience, and contributions to the organization. Opportunities for bonuses, incentives, and rewards that recognize your performance and achievements. Access to exclusive discounts, promotions, and perks that enhance your work-life balance and overall well-being. Conclusion If you are a motivated and ambitious MBA student looking for a challenging and rewarding career opportunity, we encourage you to apply for our MBA Leadership Development Program. At arenaflex, we are committed to building a strong leadership pipeline that can drive our business forward and make a difference in the customer experience. With our comprehensive training and development programs, competitive compensation package, and inclusive work environment, we offer a unique opportunity for you to grow, learn, and succeed. Apply now and join our team of talented and dedicated professionals who are passionate about excellence and committed to making a difference. Apply for this job