**Experienced Online Chat Representative – Delivering Exceptional Customer Service in a Dynamic Remote Environment**

At arenaflex, we're committed to providing top-notch service and expertise to our clients across the Midwest. With over 75 years of experience in highway, heavy, and municipal construction, we've built a reputation for delivering exceptional results and exceeding client expectations. Now, we're seeking a dedicated and enthusiastic Online Chat Representative to join our team and provide world-class customer support to our clients. **About arenaflex** arenaflex is a leading construction firm in the Midwest, with a rich history dating back to 1935. As a successor to McCormick Dray Line, McCormick Transfer, and McCormick Construction Company, we've evolved into a powerhouse in the industry, offering expertise in concrete, asphalt, pipelines, rocks, and dirt. Our commitment to superb service and excellent products has earned us a loyal client base, and we're now looking for talented individuals to join our team. **The Role** As an Online Chat Representative at arenaflex, you'll be the first point of contact for our clients, providing exceptional customer service and support. You'll handle inquiries, resolve issues, and ensure a positive experience for all customers. Your strong communication skills and ability to analyze customer needs effectively will make you an invaluable asset to our team. **Responsibilities** * Provide prompt and professional responses to guest inquiries via live chat, ensuring a seamless and satisfying experience for all customers. * Assist guests with reservation modifications and cancellations, demonstrating a deep understanding of our services and policies. * Resolve customer complaints and issues with empathy and effective problem-solving strategies, exceeding client expectations and building trust. * Provide information about arenaflex services, policies, and local attractions, showcasing your knowledge and enthusiasm for our brand. * Document guest interactions and maintain accurate records in the system, ensuring seamless communication and collaboration with other departments. * Work collaboratively with other departments to ensure guest satisfaction, fostering a culture of teamwork and excellence. * Stay informed about arenaflex promotions and offerings to effectively assist guests, driving engagement and loyalty. **Requirements** * High school diploma or equivalent; degree in hospitality or customer service related field preferred, demonstrating a strong foundation in customer-centric principles. * Proven experience in a customer service or support role, preferably in a remote setting, showcasing your ability to thrive in a dynamic environment. * Excellent written communication skills with a professional tone, ensuring clear and concise communication with clients. * Strong problem-solving skills and the ability to work independently, driving results and exceeding expectations. * Familiarity with live chat software and CRM tools is a plus, demonstrating your adaptability and willingness to learn. * Ability to multitask and manage time effectively in a fast-paced environment, prioritizing tasks and meeting deadlines. * Passion for customer service and a commitment to exceeding guest expectations, driving a culture of excellence and loyalty. **Benefits** At arenaflex, we're committed to supporting the growth and well-being of our team members. Our comprehensive benefits package includes: * Flexible Paid Time Off, allowing you to recharge and pursue your passions. * A comprehensive new hire training program, equipping you with the skills and knowledge to succeed in your role. * Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development. * Performance-based career advancement, recognizing and rewarding your achievements and contributions. * Multiple coverage choices for medical insurance, including free telemedicine and medical spending account (HSA/FSA) options. * Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program, securing your financial future. * Company-Sponsored Life and AD&D Insurance, providing peace of mind and protection for you and your loved ones. **Join the arenaflex Team** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to become an Online Chat Representative at arenaflex and join a dynamic team of professionals dedicated to excellence and innovation. Apply Now! Apply for this job