Experienced Part-Time Customer Experience Advisor – Delivering Exceptional Support and Building Strong Relationships with Customers in a Remote Setting

Introduction to arenaflex arenaflex is a pioneering company that has been redefining the way we approach customer experience and support. With a mission to inspire and impact the world with vision, purpose, and style, we are committed to creating extraordinary experiences for our customers. As a part-time Customer Experience Advisor, you will play a vital role in representing arenaflex and supporting our customers across various channels. If you are passionate about delivering exceptional customer service and building strong relationships, we encourage you to apply for this exciting opportunity. Job Overview This part-time remote position is based in Nashville, TN, and offers a competitive hourly rate of $13.00. As a Customer Experience Advisor, you will be responsible for delivering outstanding customer service, supporting customers via email and live chat, and using internal communication software to interact with your teammates and other departments. You will also have the opportunity to learn our internal management system, process sales orders, and maintain customer relationships. Key Responsibilities Deliver exceptional customer service by supporting customers via email and live chat, ensuring prompt and personalized responses to their queries and concerns. Learn and utilize our internal management system to efficiently process sales orders, maintain customer relationships, and optimize each customer's experience. Use internal communication software to interact with your teammates, management, and other departments, ensuring seamless collaboration and effective issue resolution. Dream up innovative solutions to address customer pain points and trends, continuously thinking outside the box to improve our customer experience. Stay up-to-date with our products, services, and policies, ensuring that you can provide accurate and informative support to our customers. Who You Are We are looking for a self-starter who takes ownership of their work, is passionate about our brand, and is excited to build strong relationships with our customers. You should be a creative and innovative problem solver, able to think critically and outside the box to resolve customer issues. As a sensitive and skillful communicator, you should be able to adapt your tone and communication style to suit different audiences and situations. Essential Qualifications Able to attend a virtual two-week onboarding via Google Meet video calls, with a reliable high-speed internet connection and access to your router. Have a quiet and dedicated workspace with minimal noise, where you can fulfill your shifts without distractions. Able to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT, including evenings and weekends, and during the holiday season. Highly proficient in navigating multiple tabs and windows, with excellent organizational and time management skills. Able to stay energized and motivated in a high-volume work environment with limited supervision, while maintaining attention to detail and a high level of productivity. Preferred Qualifications Previous customer service experience, preferably in a remote or virtual setting. Experience working from home or in a remote environment, with a proven track record of self-motivation and discipline. Skills and Competencies To succeed in this role, you should possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers, teammates, and other stakeholders. You should be highly organized, able to prioritize tasks, and manage multiple projects simultaneously. Proficiency in internal communication software, such as Google Meet, and internal management systems is also essential. Technical Skills Proficient in using internal communication software, such as Google Meet, and internal management systems. Highly proficient in navigating multiple tabs and windows, with excellent keyboard shortcuts skills. Able to learn and adapt to new technology systems and procedures quickly. Career Growth and Learning Opportunities At arenaflex, we are committed to providing our employees with opportunities for growth, learning, and development. As a Customer Experience Advisor, you will have access to training and development programs, designed to enhance your skills and knowledge in customer service, communication, and problem-solving. You will also have the opportunity to work with a talented and diverse team, sharing ideas and best practices to continuously improve our customer experience. Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace, where employees are encouraged to bring their authentic selves to work. We value transparency, equity, and inclusivity, and are committed to creating a workplace where all employees can thrive. Our company culture is built on a foundation of creativity, empathy, and innovation, and we are passionate about making a positive impact on the world. As a Customer Experience Advisor, you will be part of a team that is dedicated to delivering exceptional customer experiences, while also contributing to our mission to inspire and impact the world with vision, purpose, and style. Compensation, Perks, and Benefits As a part-time Customer Experience Advisor, you will receive a competitive hourly rate of $13.00, as well as access to a range of perks and benefits, including: Opportunities for career growth and development. Access to training and development programs. A dynamic and inclusive work environment. A talented and diverse team of professionals. Flexible working hours and remote work arrangements. Conclusion If you are passionate about delivering exceptional customer service, building strong relationships, and working in a dynamic and inclusive environment, we encourage you to apply for this exciting opportunity. As a Customer Experience Advisor at arenaflex, you will have the chance to make a real difference in the lives of our customers, while also contributing to our mission to inspire and impact the world with vision, purpose, and style. Apply now to join our team and start your journey with arenaflex! Apply for this job