Experienced Remote Customer Service Representative and Dispatcher for Leading HVAC and Plumbing Services Provider

Welcome to arenaflex: Where Comfort Meets Excellence arenaflex is a renowned provider of indoor heating and air conditioning solutions, dedicated to creating comfort for our customers. With a rich history dating back to 1979, we have grown from a small family-owned service business to a leading residential and commercial HVAC and Plumbing contractor in Northern Virginia. Our commitment to excellence and customer satisfaction has been the driving force behind our success, and we are now seeking a skilled and dedicated Remote Customer Service Representative/Dispatcher to join our team. Job Role: The Heart of Our Customer Service As a Remote Customer Service Representative/Dispatcher at arenaflex, you will play a vital role in ensuring our customers receive exceptional service and support. Your primary responsibilities will include handling inbound phone calls for scheduling service and maintenance for our Residential Department, as well as performing other daily duties such as: Maintaining our customer database to ensure accuracy and efficiency Making daily outbound phone calls to follow up with customers and provide updates Routing technicians based on location to optimize our service delivery Maintaining a positive team atmosphere with all members of the dispatch team to foster collaboration and excellence Positions Schedule: Flexibility and Work-Life Balance We understand the importance of flexibility and work-life balance, which is why we offer a unique schedule that allows you to work from the comfort of your own home. Your schedule will be as follows: Wednesday: You will be required to work from our Chantilly office from 8AM-5PM, with a one-hour lunch break Monday-Friday: You will work remotely from home from 8AM-5PM, with a one-hour lunch break, except on Wednesdays Qualifications: The Ideal Candidate To be successful in this role, you will need to possess the following qualifications: Previous call center experience of at least 1 year, with a proven track record of providing exceptional customer service The ability to type at a speed of approximately 70 words per minute, with high accuracy and efficiency Excellent communication and interpersonal skills, with the ability to handle high call volumes and provide calm and professional support to our customers The ability to work independently as well as within a team environment, with a strong focus on collaboration and teamwork Familiarity with main cities and locations in Northern Virginia, with the ability to navigate our service area with ease Proficiency in accurately documenting information into our customer database (Service Titan), with attention to detail and a commitment to data accuracy Remote Work Qualifications: Setting You Up for Success To ensure your success in this remote role, arenaflex will provide you with a laptop and cell phone. However, you will need to provide: High-speed internet, with a reliable and stable connection A quiet workspace with minimal background noise, allowing you to focus on your work and provide exceptional customer service Benefits and Culture: Join a Team That Cares At arenaflex, we are committed to providing our employees with a comprehensive benefits package and a positive work culture that supports their well-being and career growth. Some of the benefits you can expect include: Medical, Dental, Vision, STD, LTD, and Life Insurance, providing you with peace of mind and financial security 401k retirement with match, helping you plan for your future and achieve your long-term goals 7 Paid Holidays per year, allowing you to take time off and recharge Paid Vacation and Personal Days, giving you the flexibility to take breaks and pursue your interests Continued education with periodic classes, providing you with opportunities for growth and development Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Remote Customer Service Representative/Dispatcher, you will have access to: Ongoing training and development programs, designed to enhance your skills and knowledge Opportunities for advancement and career progression, allowing you to take on new challenges and pursue your goals A supportive and collaborative work environment, where you can learn from experienced colleagues and share your own expertise Work Environment and Company Culture Highlights At arenaflex, we pride ourselves on our positive and supportive work culture, which is built on the values of excellence, integrity, and customer satisfaction. As a member of our team, you can expect: A dynamic and fast-paced work environment, with a focus on collaboration and teamwork A commitment to excellence and customer satisfaction, with a focus on delivering exceptional service and support A supportive and inclusive work culture, where you can be yourself and thrive Compensation, Perks, and Benefits: A Comprehensive Package At arenaflex, we offer a comprehensive compensation package that includes a competitive salary, benefits, and perks. While we cannot disclose the exact details of our compensation package, we can assure you that it is designed to attract and retain top talent in the industry. Conclusion: Join the arenaflex Team Today! If you are a motivated and customer-focused individual with a passion for providing exceptional service and support, we encourage you to apply for the Remote Customer Service Representative/Dispatcher role at arenaflex. With our commitment to excellence, customer satisfaction, and employee growth and development, we offer a unique and rewarding work environment that will challenge and inspire you. Don't miss this opportunity to join a leading provider of HVAC and Plumbing services and take your career to the next level. Apply now and become a part of the arenaflex team! Apply for this job