Experienced Senior Director of Customer and Marketing Data, Applied AI, and Analytics – Strategic Leadership in Data-Driven Decision Making and Innovation

Introduction to arenaflex arenaflex is a pioneering force in the industry, dedicated to harnessing the power of data and artificial intelligence to drive business growth and customer satisfaction. As a leader in innovation, arenaflex is committed to fostering a culture of experimentation, creativity, and collaboration. Our team is passionate about developing cutting-edge solutions that transform the way businesses operate and interact with their customers. We are now seeking an exceptional Senior Director of Customer and Marketing Data, Applied AI, and Analytics to join our ranks and spearhead our data-driven initiatives. Job Overview In this pivotal role, you will serve as a strategic leader, overseeing the development and execution of our customer and marketing data product portfolio. You will be responsible for managing a team of talented professionals, including product, engineering, analytics, and user experience design resources. Your expertise will be instrumental in driving business growth, improving customer engagement, and enhancing our existing products and processes. As a Senior Director at arenaflex, you will be expected to inspire a positive, high-energy, and results-oriented culture across the team, fostering an environment of innovation and collaboration. Key Responsibilities Develop and author business reviews of the team roadmap, managing priorities against capacity to deliver results and driving the development of a data product portfolio that drives business growth and customer satisfaction. Own and lead the customer, loyalty, and marketing data ecosystem, providing actionable analytics to support delivering top-line sales and productivity improvements. Foster a culture of innovation and experimentation, encouraging two-way door initiatives that address customer needs and drive business growth. Develop and execute annual planning for the product portfolio, representing the team in discussions with executives and stakeholders. Set the direction for the user experience (UX) design of products within the product portfolio, ensuring a seamless and intuitive customer experience. Define processes and measurements for the team to effectively track development work and triage bugs, ensuring the timely and successful launch of products. Partner with relevant stakeholders to develop and execute launch and go-to-market plans, identifying and resolving issues that may impact product success. Engage with internal and external thought leaders to drive product leadership within the portfolio, staying abreast of industry trends and emerging technologies. Lead and own the operational product strategy of the portfolio, ensuring alignment with other portfolio owners and broader organizational goals. Facilitate an understanding among the team of broader organizational goals and the role each team plays, auditing team goals and ensuring accountability for product portfolio performance. Lead a team in support of achieving the company's mission, managing performance, and fostering an inclusive environment to help associates achieve their potential. Leverage data and analytics to provide competitive analysis, drive decision-making, and deliver recommendations to key stakeholders, ensuring data-driven decision making across the organization. Requirements and Qualifications To be successful in this role, you will need to possess a unique blend of technical, business, and leadership skills. The following qualifications are essential: 12 years of experience in software engineering, data science, and/or product management, with a proven track record of driving business growth and customer satisfaction. 7 years of direct team leadership experience across software engineering, product management, or data science, with a strong ability to inspire and motivate teams. Prior experience in marketing, customer, and retail media networks analytics, building, deploying, and operationalizing highly scalable, resilient, and critical data technology solutions. Bachelor's degree in business, technology, or a related field (or equivalent work experience in lieu of a degree), with a strong foundation in data analysis, statistics, and computer science. Preferred qualifications include: Experience working with software development teams to launch online products, with a strong understanding of agile development methodologies and DevOps practices. Experience with large-scale order management and inventory systems, with a strong ability to analyze complex data sets and drive business insights. Experience with customer relationship management systems, with a strong understanding of customer behavior and preferences. Master's degree in business administration or a similar advanced degree, with a strong foundation in business strategy, marketing, and finance. Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. As a Senior Director, you will have access to a range of training and development opportunities, including: Leadership development programs, designed to enhance your leadership skills and abilities. Technical training and certification programs, designed to enhance your technical skills and knowledge. Mentorship and coaching, designed to provide guidance and support in your role. Opportunities for career advancement, designed to provide a clear path for career growth and development. Work Environment and Company Culture arenaflex is committed to fostering a positive and inclusive work environment, with a strong focus on diversity, equity, and inclusion. Our company culture is built on the following values: Collaboration and teamwork, with a strong emphasis on cross-functional collaboration and teamwork. Innovation and experimentation, with a strong emphasis on trying new things and learning from failure. Customer obsession, with a strong focus on delivering exceptional customer experiences. Ownership and accountability, with a strong emphasis on taking ownership and being accountable for results. Compensation and Benefits arenaflex offers a competitive compensation and benefits package, including: A salary range of $179,000.00 - $340,100.00 annually, depending on experience and qualifications. A range of benefits, including health insurance, retirement savings, and paid time off. Opportunities for career advancement and professional growth, with a clear path for career development. Conclusion If you are a motivated and experienced leader, with a passion for data-driven decision making and innovation, we encourage you to apply for this exciting opportunity. As a Senior Director at arenaflex, you will have the chance to make a real impact on our business, driving growth and customer satisfaction through the power of data and artificial intelligence. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now to become a part of the arenaflex team and start driving business growth and customer satisfaction through the power of data and innovation. Apply for this job