Experienced Virtual Customer Service and Sales Representative – Remote Benefits Consulting and Account Management

Welcome to arenaflex: Empowering Families with Supplemental Benefits At arenaflex, we are dedicated to providing individuals and families with the peace of mind that comes from knowing they are protected beyond their employer-covered benefits. Our team of skilled Virtual Customer Service and Sales Representatives play a vital role in this mission, consulting with families to understand their unique needs and guiding them in selecting the most suitable supplemental benefits. If you are a motivated, organized, and ambitious individual with a passion for delivering exceptional customer service and driving sales growth, we invite you to join our dynamic team as a Virtual Customer Service and Sales Representative. Job Overview As a Virtual Customer Service and Sales Representative at arenaflex, you will be responsible for remotely meeting with individuals who have expressed interest in our supplemental benefits. Your role will involve consulting with these families, explaining the available options, and helping them choose the best plan to fit their specific needs. You will be the key point of contact for our clients, establishing and maintaining strong relationships, performing benefit reviews, and providing attentive customer service and administrative support as needed. Key Responsibilities Reach out to individuals who have requested more information on the benefits offered by arenaflex, responding to their inquiries and scheduling Zoom meetings as appropriate. Customize new benefit plans and adjust existing plans to ensure they meet the current needs of each client, demonstrating a deep understanding of our products and their applications. Establish and maintain strong, lasting relationships with both existing and new clients, ensuring high levels of customer satisfaction and retention. Perform comprehensive benefit reviews for existing clients, addressing any questions or concerns they may have, and assisting with claims or adjustments as necessary. Provide exceptional customer service, responding promptly and professionally to client inquiries, resolving issues efficiently, and offering administrative support when needed. Ensure all client documentation is accurate, complete, and up-to-date, performing scheduled updates and maintaining meticulous records. Essential Qualifications To succeed as a Virtual Customer Service and Sales Representative at arenaflex, you will need to possess: Excellent Communication Skills: The ability to communicate complex information clearly and concisely, both verbally and in writing, is essential. You must be able to articulate the value of our supplemental benefits and tailor your approach to meet the unique needs of each client. Ambition and Motivation: A driven and results-oriented mindset is crucial. You should be self-motivated, with a strong desire to meet and exceed sales targets and contribute to the growth of arenaflex. Organizational Skills: The ability to manage multiple tasks, prioritize responsibilities, and maintain organized records is vital. You will be working remotely, so discipline and the ability to work independently are essential. Entrepreneurial Spirit: We are looking for individuals who think like entrepreneurs, are proactive, and are committed to delivering exceptional results. If you have a mindset that is open to innovation and continuous improvement, you will thrive in our environment. Preferred Qualifications While not mandatory, the following qualifications are highly desirable: Previous experience in customer service, sales, or a related field, particularly in the insurance or benefits industry. Familiarity with Zoom or similar video conferencing platforms for remote meetings. Basic knowledge of insurance principles and supplemental benefits, though comprehensive training will be provided. Experience working in a remote or home-based environment, with the ability to self-manage and work independently. Skills and Competencies To excel in this role, you will need to demonstrate: Strong Interpersonal Skills: The ability to build rapport with clients, understand their needs, and provide personalized support. Technical Skills: Proficiency in using digital tools, including video conferencing software, CRM systems, and Microsoft Office applications. Problem-Solving Skills: The capacity to analyze issues, identify solutions, and implement them effectively. Adaptability and Flexibility: A willingness to adapt to changing circumstances, priorities, and deadlines in a fast-paced environment. Career Growth and Learning Benefits At arenaflex, we are committed to the growth and development of our team members. As a Virtual Customer Service and Sales Representative, you will have access to: A comprehensive paid training program designed to equip you with the knowledge and skills necessary to succeed in your role. Ongoing professional development opportunities, including workshops, webinars, and mentoring programs, to enhance your skills and advance your career. A dynamic and supportive work environment that encourages innovation, creativity, and collaboration. Work Environment and Company Culture arenaflex prides itself on its inclusive, flexible, and performance-driven culture. As a member of our team, you can expect: A flexible work schedule that allows you to work from home or from one of our offices, depending on your preference and work style. A collaborative and supportive team environment that values open communication, mutual respect, and teamwork. Regular feedback, coaching, and recognition to support your growth and success. Compensation, Perks, and Benefits We offer a competitive compensation package that includes: Weekly performance-based pay and bonuses, with average first-year earnings ranging from $65,000 to $68,500. Comprehensive medical, dental, vision, and hearing insurance plans to protect your health and wellbeing. Company stock options, providing you with a stake in arenaflex's success and future growth. A range of other perks and benefits designed to support your career, health, and personal wellbeing. Conclusion If you are a motivated, customer-focused, and results-driven individual looking for a challenging and rewarding role, we encourage you to apply for the Virtual Customer Service and Sales Representative position at arenaflex. This is an exceptional opportunity to join a dynamic team, develop your skills, and contribute to the success of a forward-thinking organization. Apply now and take the first step towards a fulfilling and successful career with arenaflex. Apply for this job