**Job Title:** Experienced Patient Customer Service Representative – Remote Work Opportunity (11am-8pm EST)

**Join arenaflex, a leading healthcare company, in accelerating life-changing healthcare breakthroughs and improving the delivery of care for all.** At arenaflex, you are part of a dynamic team that is dedicated to solving some of today's biggest health challenges around the world. Our Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then arenaflex is the place for you! **Responsibilities:** * Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers, providing exceptional customer service and resolving issues in a timely and professional manner. * Initiate payment plans for patients for outstanding balances, ensuring that patients understand their financial obligations and are provided with clear and concise information. * Routinely utilize multiple resources to resolve patient inquiries while on the phone, demonstrating a high level of problem-solving skills and attention to detail. * Maintain performance goals, including call handling times, first call resolution rates, and customer satisfaction scores. * Ability to become proficient with processes after completing a structured training program, demonstrating a willingness to learn and adapt to new systems and procedures. **Knowledge, Skills, and Abilities:** * Ability to work and learn in a fast-paced environment, with a high level of energy and enthusiasm. * Attention to detail, with a focus on accuracy and precision in all aspects of the job. * Perform successfully in a team environment, with a strong sense of collaboration and communication. * Excellent organization skills, with the ability to prioritize tasks and manage multiple projects simultaneously. * Proficiency navigating multiple computer screens and applications, including our proprietary systems and software. * Alpha-Numeric data entry proficiency, with a high level of accuracy and speed. * Excellent communication skills, with the ability to effectively communicate with patients, doctors, and insurance carriers. **Requirements:** * High School Diploma or equivalent, with a strong focus on customer service and communication skills. * REMOTE WORK: + Dedicated work from home space, with a quiet and distraction-free environment. + Ability to manage time and tasks independently while maintaining productivity. + Previous medical and/or call center experience a plus, with a strong understanding of healthcare billing and insurance procedures. **Technical Requirements:** * Internet download speed of at least 50 megabytes per second, with a stable and reliable connection. * No satellite internet, with a focus on wired connections and Ethernet cords. * Ability to connect equipment to router/modem with Ethernet cord, with no reliance on Wi-Fi, mobile routers, or mobile hotspots. **Why Join arenaflex?** * Work from home opportunity, with a flexible and remote work schedule. * Quarterly variable bonus potential, with a focus on performance and productivity. * Generous paid time off, with a focus on work-life balance and employee well-being. * Medical, Vision, and Dental Insurance Options, with a focus on employee health and wellness. * Flexible Spending Accounts, with a focus on employee financial planning and savings. * 401k and Employee Stock Purchase plans, with a focus on employee retirement savings and financial security. * No Charge Lab Testing, with a focus on employee health and wellness. * Fitness Reimbursement Program, with a focus on employee physical activity and wellness. * And many more incentives, with a focus on employee recognition and reward. **Pay Range:** * $15.25-21.00 or State/Local minimum wage, if higher, with a focus on competitive compensation and benefits. **Application Window:** * Application window closes 12/6/2024, with a focus on timely and efficient hiring processes. **Benefits:** * Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including: + Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan. * Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. **Equal Opportunity Employer:** * arenaflex is proud to be an Equal Opportunity Employer, with a focus on diversity and inclusion in the workforce. * We strive for a workplace that is free from harassment and discrimination of any kind, and make employment decisions based on the needs of our business and the qualifications of the individual. * We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. **Accessibility:** * If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility ([email protected]). **Privacy Statement:** * For more information about how we collect and store your personal data, please see our Privacy Statement ( Apply Job! 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