**Experienced Customer Support Associate – Veterinary Community Engagement**

Join arenaflex, a rapidly growing team on a mission to modernize the $50B+ animal health industry, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We're a growing team of exceptionally talented and passionate people dedicated to making a difference in the lives of animals and their owners. **About the Position** The Customer Support Associate plays a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging the arenaflex platform for their supply ordering needs. As a member of our vibrant community of veterinary professionals, you will engage with users to support them in their critical purchasing decisions and processes through the use of the arenaflex platform. This role requires a proactive self-starter who thrives in a fast-paced, team environment and is excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals. **Key Responsibilities** * Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner * Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner * Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more * Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools * Work with vendor and industry partners to streamline communication and alerts between systems * Help to continuously develop and expand processes in order to streamline support workflows **What You'll Need** * 1 year of relevant, customer-facing work experience * 2 Year Associate's Degree or 4 Year College Degree * Excellent written and verbal communication skills * Experience in chat support preferred * Patience and compassion when handling difficult situations * Ability to adapt quickly and manage many concurrent responsibilities * A strong desire to learn and help our customers succeed * A positive attitude and one-for-all team mentality and excellent collaboration skills * Tech/start-up work experience is a plus but not required **What We Offer** * 100% remote work within the USA * Medical, Dental, and Vision Insurance * Automatic 401k contribution * Employee referral program * At-home office set up * Bi-annual company retreats * Open vacation policy * Equity * Monthly team events **Why Join arenaflex?** * Be part of a rapidly growing team on a mission to modernize the animal health industry * Work with a talented and passionate team of individuals dedicated to making a difference in the lives of animals and their owners * Enjoy a dynamic and fast-paced work environment with opportunities for growth and development * Take advantage of our comprehensive benefits package and perks * Be part of a company that values diversity, equity, and inclusion and is committed to creating a workplace free from discrimination, harassment, and retaliation **Equal Opportunity Employer** arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. **Important Note** Please be aware of scammers operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you're interested in. Stay on the lookout! Apply Now! **About arenaflex** arenaflex is a rapidly growing team on a mission to modernize the $50B+ animal health industry. Our eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. **Industry Insights** The animal health industry is a rapidly growing market with a projected value of over $70B by 2025. The industry is driven by the increasing demand for pet care and the growing awareness of animal health among pet owners. arenaflex is at the forefront of this industry, providing innovative solutions to veterinary practices and pet owners alike. **Career Growth Opportunities** arenaflex is committed to providing opportunities for growth and development to our employees. We offer a comprehensive training program, mentorship opportunities, and a dynamic work environment that encourages innovation and creativity. Our employees have the opportunity to take on new challenges, develop new skills, and advance their careers within the company. **Learning Benefits** arenaflex is committed to providing our employees with the tools and resources they need to succeed. We offer a comprehensive benefits package, including training and development opportunities, mentorship programs, and a dynamic work environment that encourages innovation and creativity. **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that encourages innovation and creativity. Our team is passionate about making a difference in the lives of animals and their owners, and we are committed to creating a workplace free from discrimination, harassment, and retaliation. We value diversity, equity, and inclusion and are committed to creating a workplace that reflects the diversity of our community. **Compensation, Perks, and Benefits** arenaflex offers a comprehensive benefits package, including: * 100% remote work within the USA * Medical, Dental, and Vision Insurance * Automatic 401k contribution * Employee referral program * At-home office set up * Bi-annual company retreats * Open vacation policy * Equity * Monthly team events **Conclusion** Join arenaflex today and be part of a rapidly growing team on a mission to modernize the animal health industry. We offer a dynamic and fast-paced work environment, comprehensive benefits package, and opportunities for growth and development. If you are passionate about making a difference in the lives of animals and their owners, and are committed to creating a workplace free from discrimination, harassment, and retaliation, then we want to hear from you. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job