Experienced Customer Service Representative – Remote Work Opportunity with arenaflex

Introduction to arenaflex arenaflex is a leading player in the aviation industry, renowned for its exceptional customer service and commitment to excellence. As a remote customer service representative, you will be an integral part of the arenaflex team, providing top-notch support to passengers and contributing to the company's mission to deliver outstanding travel experiences. With the flexibility of remote work, you will have the opportunity to work from the comfort of your own home, enjoying a better work-life balance while still being part of a dynamic and fast-paced industry. Job Overview In this role, you will be responsible for assisting passengers with reservations, inquiries, and various travel-related concerns. Your excellent communication skills, passion for travel, and ability to work in a fast-paced environment will make you an ideal fit for this position. As a remote customer service representative, you will be part of the arenaflex team that is dedicated to providing exceptional customer service, ensuring that every interaction with passengers is positive, helpful, and memorable. Key Responsibilities Complete data access and balancing tasks Coordinate return items with contributors, vendors, the Federal Reserve Bank, and other institutions Assist other departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing Work on member cases and projects assigned Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products Log, report, and make necessary GL, account changes and/or returns Process Stop Pays and Check Batching Complete daily balancing and department closing Obtain information from members for the timely and accurate processing of international and domestic fund transfer requests Research and confirm incoming and outgoing fund transfer information Communicate with vendors to process fund transfers Understand and be familiar with outgoing and incoming fund transfer laws Deposit check returns, research member bad checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers Complete daily processing of workflows associated with overdue returns, supply of receipts, foreign collections, and legal fees Essential Qualifications To be successful in this role, you will need to have: A high school diploma or GED Intermediate Excel and Word skills Preferred Qualifications While not required, the following qualifications are preferred: Previous customer/member service experience Previous banking or Credit Union experience Episys/Symitar and processing wires experience Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Proficiency in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) Ability to work extended hours in support of business needs Ability to exercise excellent customer service skills Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team Ability to perform mathematical calculations and analyze data Ability to effectively prioritize work and meet deadlines under high-volume pressure Ability to cross-train and perform any role assigned within the department Ability to interact professionally with all personnel and members Ability to work independently and with minimal supervision Ability to self-motivate with strong organizational skills and attention to detail Ability to effectively prioritize work and meet deadlines Ability to maintain excellent performance and attendance Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a remote customer service representative, you will have access to training and development programs, career advancement opportunities, and a supportive work environment that encourages learning and growth. You will be part of a dynamic team that is passionate about delivering exceptional customer service, and you will have the opportunity to contribute to the company's mission to excellence. Work Environment and Company Culture arenaflex is a company that values its employees and is committed to creating a positive and inclusive work environment. As a remote customer service representative, you will be part of a team that is dedicated to providing exceptional customer service, and you will have the opportunity to work with a diverse group of professionals who share your passion for travel and customer service. Our company culture is built on the principles of respect, integrity, and excellence, and we strive to create a work environment that is supportive, inclusive, and fun. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package, including a salary, benefits, and perks that are designed to reward our employees for their hard work and dedication. As a remote customer service representative, you will have access to a range of benefits, including health insurance, retirement plans, and paid time off. You will also have the opportunity to participate in our employee recognition programs, which are designed to recognize and reward outstanding performance and contributions to the company. Conclusion If you are a motivated and customer-focused individual who is passionate about travel and customer service, we encourage you to apply for this exciting opportunity to join the arenaflex team as a remote customer service representative. With the flexibility of remote work, you will have the opportunity to work from the comfort of your own home, enjoying a better work-life balance while still being part of a dynamic and fast-paced industry. Don't miss out on this opportunity to join a company that is committed to excellence and dedicated to providing exceptional customer service. Apply now to become a part of the arenaflex team! Apply for this job