**Part Time Remote Customer Support Specialist – arenaflex Marketplace**

**Join arenaflex, a leading e-commerce company, as a Part Time Remote Customer Support Specialist – arenaflex Marketplace. In this role, you will be the primary point of contact for all inquiries and issues involving arenaflex Customer Service via email, acting as a liaison to the Processing Department team.** **About arenaflex** arenaflex is a dynamic and innovative e-commerce company that is revolutionizing the way people shop online. With a strong focus on customer satisfaction and experience, we are committed to providing our customers with the best possible service. Our team is passionate about delivering exceptional results and making a positive impact on our customers' lives. **Job Summary** We are seeking a highly motivated and customer-focused Part Time Remote Customer Support Specialist – arenaflex Marketplace to join our team. As a key member of our Customer Support team, you will be responsible for handling incoming customer inquiries and issues via email, phone, and other channels. You will work closely with our Processing Department team to resolve customer concerns and provide solutions that meet our customers' needs. **Key Responsibilities** * Handle incoming customer inquiries and issues via email, phone, and other channels, providing timely and effective solutions to customers. * Act as a liaison to the Processing Department team to resolve customer concerns and provide solutions. * Demonstrate empathy and professionalism when interacting with customers, presenting arenaflex in a positive light at all times. * Prevent customer returns and ensure customer retention by reasonable negotiations and providing solutions that are beneficial to the company and attractive to the customer. * Contact customers via phone when possible to resolve customer inquiries and issues in a timely manner. * Partner with Management on escalated customer and product issues, identifying trends and consistently communicating them to management in measurable terms. * Provide proactive, consistent follow-up to all customer inquiries, either via phone or email, responding and replying to every customer email upon receipt. * Document a complete summary of the customer's inquiry, actions taken, and expectations set forth on the respective order. * Maintain standards set forth by the company QA program, providing the highest quality of service while demonstrating improvements when necessary. **Essential Qualifications** * Minimum of 1 year of customer service, administrative, or retail background, with call center experience a plus. * Excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner. * Computer literate, with the ability to navigate through programs and windows. * Excellent typing and data entry skills. * Able to multi-task, i.e., talk on the phone and type notes at the same time. * Effective problem solver. * Must perform with a low error rate as an email specialist. * Must be able to meet minimum required interactions of 80+ per day. * Must be available to work Saturdays and Sundays, with regular job attendance required in accordance with a regular schedule established for the position by the supervisor. **Preferred Qualifications** * Experience working in a remote or virtual environment. * Familiarity with arenaflex products and services. * Strong analytical and problem-solving skills. * Ability to work in a fast-paced environment with multiple priorities. **Internet Connectivity Guidelines** As a condition of employment, employees must provide and maintain High-Speed Internet connection that meets arenaflex Internet Department requirements at all times to maintain employment. Employees who are unable to provide and maintain required internet service that meets our specifications may be terminated from their employment at arenaflex. * Must maintain a dedicated business class internet connection. * Cable connection is required and must be high-speed business class internet. * If available, request a dynamic modem for cable. * Speeds of at least 15 MBS down/5 MBS up are required. * Cable modem or DSL router must be provided by carrier. * Cable modem must be set up in bridge mode. * DSL router firewall must be disabled. * Wi-Fi, firewall, and ALG must be disabled from the dedicated business class internet connection. **Equipment** The arenaflex Computer Support team will supply you with the following hardware: * Modem * Wyse terminal (computer) * Monitor * Phone and headset * Other miscellaneous equipment **Benefits and Perks** * Competitive hourly rate * Opportunity to work in a dynamic and innovative e-commerce company * Flexible part-time schedule * Opportunity to work remotely * Comprehensive training and development program * Recognition and rewards for outstanding performance * Access to arenaflex's employee discount program **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an Equal Employment Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role. Apply for this job