**Experienced Phone and Chat Specialist with Bonus Opportunity at arenaflex**

At arenaflex, we're committed to connecting essential healthcare workers with the resources they need to provide top-notch care. As a Phone and Chat Specialist, you'll play a vital role in facilitating this connection, ensuring that nurses have the necessary credentials to fill shifts at healthcare facilities. If you're a customer service professional with a passion for making a difference, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team of dedicated professionals is passionate about delivering exceptional service and support to our clients and customers. As a Phone and Chat Specialist, you'll be part of a dynamic team that's making a real difference in the lives of healthcare workers and patients. **Responsibilities** As a Phone and Chat Specialist at arenaflex, you'll be responsible for: * Managing large volumes of inbound and outbound calls in a timely and efficient manner * Handling multiple chat channels simultaneously, providing prompt and accurate responses to customer inquiries * Following established communication scripts to ensure consistency and quality in customer interactions * Identifying customer needs, clarifying information, researching solutions, and providing alternatives to meet their needs * Accessing company and client resources to accurately handle calls and provide solutions * Performing data entry and customer service tasks with accuracy and attention to detail * Navigating online systems efficiently to verify nurse credentials and facilitate shift assignments * Working with customers to resolve issues and provide support, maintaining a positive and professional demeanor at all times * Demonstrating flexibility and adaptability in a fast-paced environment, with the ability to cross-train as needed * Maintaining punctuality and attendance, with a strong commitment to meeting deadlines and delivering high-quality results **Qualifications** To succeed as a Phone and Chat Specialist at arenaflex, you'll need: * At least 1 year of customer service or customer support experience * 1 year of previous call center or office background experience required * Technical savvy and proficiency in navigating online systems * Previous remote work from home experience a plus * Quick learning ability and ability to work independently * Strong phone and verbal communication skills, with active listening and problem-solving abilities * A background check that meets state and federal laws **Skills and Competencies** To thrive in this role, you'll need: * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving and analytical skills, with the ability to research and resolve complex issues * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Flexibility and adaptability, with the ability to adjust to changing circumstances and priorities * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines * Proficiency in Microsoft Office and other relevant software applications **Career Growth Opportunities and Learning Benefits** As a Phone and Chat Specialist at arenaflex, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Career growth opportunities within the company, with a focus on promoting from within * A dynamic and supportive work environment that encourages collaboration and innovation * A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off **Work Environment and Company Culture** At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on: * A strong sense of teamwork and collaboration * A commitment to innovation and continuous improvement * A focus on delivering exceptional customer service and support * A culture of respect, empathy, and open communication * A comprehensive benefits package that supports the well-being of our employees **Compensation and Perks** As a Phone and Chat Specialist at arenaflex, you'll enjoy: * Starting pay of $14/hour, with shift differential and possible increase after 90 days pending attendance and performance * Comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off * Paid training and development opportunities to enhance your skills and knowledge * A dynamic and supportive work environment that encourages collaboration and innovation * A culture of respect, empathy, and open communication **Equipment and Software Requirements** To perform your duties as a Phone and Chat Specialist at arenaflex, you'll need: * A reliable laptop or desktop computer with Intel Core i5 5200 Series or greater processor, 8GB of RAM, and 1280x768 or higher screen resolution * Dual monitors and a USB headset * Up-to-date antivirus software and a recent scan * Firewall enabled * A secure, reliable, and dedicated high-speed internet connection **How to Apply** If you're a motivated and customer-focused individual with a passion for making a difference, we want to hear from you! Apply now to join our team as a Phone and Chat Specialist at arenaflex. Apply for this job